FAQ - Frequently Asked Questions

Frequently Asked Questions About the Shop

What does MyWorkSpace23 mean?

We love selling office supplies and accessories because they make work life easier, more efficient, and enjoyable. Whether in the office or at home, well-thought-out and practical products help create an organized and inspiring workspace. We want to enable our customers to give their best and feel comfortable in a tidy and stylish environment. Therefore, we offer a wide range of useful and aesthetically appealing items that enrich and facilitate everyday work life.

Ordering

Can I order by phone?

Yes, you can call us at +49 17656757561 to place your order.

Will I receive an order confirmation?

Yes, you will receive confirmation via email immediately after placing your order.

Shipping

How long does shipping take?

Due to high demand, our delivery times range from 3-10 days.

Do we ship our products worldwide?

Yes, we ship our items worldwide.

What are the shipping costs?

Shipping costs vary depending on the item, ranging from €2.25 to €4.90 for larger packages.

Complaints and Cancellations

I ordered the wrong product, what should I do?

No problem, please contact us via email at service@myworkspace23.com or by phone at +49 17656757561. We will cancel or amend the order for you.

My order arrived damaged, what should I do?

If the goods arrive damaged, you can contact us. You have the option of a refund or a free replacement delivery.

I don't like the item, what should I do?

If you don't like the item, you can return it to us. Before doing so, you can simply contact us via email at service@myworkspace23.com or by phone or WhatsApp at +49 17656757561, and we will send you a free return label.

When will I receive my refund?

The refund will be processed within 3-5 days.

Payment

How can I pay?

We offer various payment options including PayPal, bank transfer, credit card, Klarna, Sofort, EC card, direct debit, and invoice.